DIGITAL MEDIATION: REDEFINING E-GOVERNANCE SUPREMACY THROUGH ONLINE DISPUTE RESOLUTION IN PAKISTAN

Abstract

In the evolving landscape of e-governance, the integration of Online Dispute Resolution (ODR) stands out as a transformative mechanism, enhancing efficiency and accessibility of administrative processes. This research critically examines the interplay between ODR and e-governance, with a pointed focus on Pakistan's journey, juxtaposed against global benchmarks. Through a methodical evaluation of primary and secondary sources, the study illuminates Pakistan's strides in digital governance while simultaneously highlighting areas of potential enhancement, especially in the realm of ODR. Drawing on international frameworks like UNCITRAL's Model Law on ODR and the UN E-Government Development Index, the research situates Pakistan within a global context, emphasizing the need for alignment with recognized best practices. Furthermore, the paper offers policy recommendations, aiming to propel Pakistan and similar developing nations towards achieving e-governance excellence by harnessing the potential of digital mediation.