THE IMPACT OF WORKPLACE INCIVILITY ON JOB BURNOUT: MODERATING ROLE OF WORK STRESS & MEDIATING ROLE OF CYNICISM

Abstract

The Health Sector of any country has its unique importance and an effective healthcare delivery system is compulsory for the welfare of people. An effective healthcare delivery system requires dedicated and efficient healthcare workers. Doctors are the most important assets in the healthcare workforce without their efficient input the healthcare delivery system will be collapsed. Workplace incivility has an impact on doctors and creates an imbalance in their work that causes job burnout. The study examines the impact of workplace incivility on job burnout among doctors in public hospitals in Pakistan with the mediating role of Cynicism and work stress as a moderator. Data was collected from the public hospitals of Pakistan, 270 questionnaires were distributed using a convenient sampling technique, and Structural Equation Modelling - Partial Least Squares (SEM-PLS) was employed for the analysis. The results of the study show a significant association between incivility in the workplace and symptoms of burnout. Workplace incivilities and burnout were both significantly mediated by cynicism, while work stress played an insignificant moderating role. Researchers in Pakistan as well as administrators of healthcare agencies and policymakers will find great value and benefit from this work. As a result, they will possess the ability to manage crucial situations and policies to achieve the necessary outcomes concerning workplace incivility, cynicism, and job burnout.