EMPLOYEE PERSPECTIVE ON ENGAGEMENT AND TURNOVER INTENTIONS IN PUBLIC SECTOR ORGANIZATIONS: A QUALITATIVE ANALYSIS

Abstract

Employee engagement and turnover intentions are critical aspects influencing the performance and sustainability of public sector organizations. This qualitative study delves into the perspectives of employees regarding these phenomena, aiming to uncover underlying factors and inform effective retention strategies. Through thematic analysis of in-depth interviews with employees from two public sector organizations, WASA and the Army, this study investigates the factors contributing to employee engagement and the reasons behind turnover intentions. Key themes emerged, including feelings of undervaluation, job dissatisfaction, organizational culture, transparent communication, fair treatment, and job-related stress. The objectives of this study are to explore employees' perspectives and experiences regarding engagement levels in the workplace and to understand the factors that contribute to employees' feelings of being engaged or disengaged at work. The findings suggest that strategies such as employee recognition, tailored engagement initiatives, and transparent communication are essential for enhancing engagement levels and reducing turnover intentions in public sector organizations. This study contributes to a deeper understanding of employee engagement and turnover within the public sector and provides valuable insights for organizational improvement and intervention strategies.