A FRAMEWORK TO IMPROVE THE PERFORMANCE APPRAISAL OF HEALTHCARE ASSISTANTS DURING COVID-19 AND ANOTHER PANDEMIC ERA

Abstract

A working environment that allows personnel to accomplish their jobs at their greatest level in a favorable and comfortable atmosphere is a basic requirement for healthcare authorities. In Covid-19, the working environment has a significant impact on healthcare assistants, as well as the impact on healthcare workers on enhanced performance appraisal. This performance evaluation also improves the hospital’s performance. In the Covid era, the performance appraisal of healthcare assistants is reviewed and improved. This project aims to influence the working environment of healthcare officials and increased performance at the hospital with the tools of improvement and provide collegial support among participating hospitals. Working conditions, training and treatment, benefits, career advancement, and employment stability and security were all factors addressed in the study. However, these factors contribute significantly which indicates the improvement in healthcare assistants’ performance. Using parametric and non-parametric testing, a questionnaire was created and verified. The data has been collected from employees using simple random sampling from middle and lower management levels for this study. A total of 70 questionnaires were distributed. The result was analyzed through Statistical Package for Social Sciences (SPSS) to predict improvement in the performance appraisal of healthcare officials. Multiple regression analysis and nonparametric tests were used to predict the correlations. The findings indicate that there is a strong causal effect which is indicated between the work environment and healthcare officials which leads to improved performance appraisal in the pandemic era.