THE IMPACT OF ORGANIZATIONAL LEARNING ON EMPLOYEE PERFORMANCE AND JOB SATISFACTION: A STUDY OF PRIVATE BANKS IN PAKISTAN

Abstract

The current research focuses on the relationship between organizational learning and performance and job satisfaction among employees in private banks in Pakistan. Adopting a cross-sectional survey research method, a structured questionnaire was administered among employees from departments including human resources, operations and IT, risk management, audit, and others who responded from the UBL, HBL, and Meezan Bank. A structured questionnaire was used to administer data on organizational learning practices, employee performance measures, level of job satisfaction and demographic data. Multiple regression and moderation tests were conducted to examine the inter-group relationships of these variables. The research shows that organizational learning has conscious positive effects on employees’ performance and job satisfaction. Moreover, age and job level also interact with these relationships, suggesting that learning interventions should be personalized to fit employee requirements. The present research expands knowledge regarding the application of organizational learning within the context of the banking industry for managers interested in building this form of culture. They include providing training, encouraging information sharing as well as supporting various forms of apprenticeship.