INVESTIGATING THE IMPACT OF CULTURAL COMPETENCE TRAINING ON RELATIONSHIP CAPITAL: THE ROLE OF EMOTIONAL INTELLIGENCE AS A MEDIATOR AND COGNITIVE FLEXIBILITY AS A MODERATOR

Abstract

The study by investigated the impact culture competence training on relationship by considering the role of emotional intelligence as a mediator and cognitive flexibility as a moderator. Quotative methods were employed, involving a survey of 337 employees in the banking sector of Karachi, Pakistan. Structural Equation Modeling (SEM) was used to analyse the data, revealing significant relationship among variables. The findings demonstrated that Cultural Competence Training significantly enhances relationship capital (β = 0.382, p < 0.001). Emotional Intelligence serves as a key mediator in this process, with a significant positive impact on Relationship Capital (β = 0.383, p < 0.001). Additionally, Cognitive Flexibility moderates the relationship between Cultural Competence Training and Relationship Capital, amplifying the positive effects of Emotional Intelligence. The study highlighted the significance of cultural competence training in fostering inclusive work environments and also developing stronger relationship within organisation. It is recommended that; organisations must encourage training programmes related to cultural competency to foster a more diverse workplace, and improve and communication and collaboration among employees.