IMPACT OF HIGH-PERFORMANCE WORK PRACTICES ON ORGANIZATIONAL PERFORMANCE, MEDIATING EFFECT OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR; EVIDENCE FROM LAND RECORD MANAGEMENT SYSTEM, PUNJAB, PAKISTAN

Abstract

This study attempts to present a picture of High-Performance Work practice System in Punjab Land Record Authority, Punjab Pakistan. The primary purpose of this study is to analyze the impact of High-Performance Work Practice System on organizational Citizenship Behavior which mediate organizational performance. The study population is comprised of PLRA employees in Punjab located in different Divisions of Punjab. Data were collected from 322 employees. Smart PLS was used in order to determine whether the hypotheses were accepted. The results supported all of the hypotheses of this study, discovered that High Performance Work Practice System, Organizational Citizenship Behavior have positive impact on organizational performance. The results affirmed that High performance Work Practice System affect organizational performance through mediation of Organizational Citizenship behavior of PLRA’s employees. It is hoped that the outcome of this study can be used as guidance for public offices to improve organizational performance.