LOCAL GOVERNMENT IN ICT AND PUBLIC PERCEPTIONS ON SERVICE DELIVERY

Abstract

This study examined the performance of local government in delivering public amenities and changing the perception of the citizens in the federal capital of Pakistan. The idea belongs to the benefits of local government for citizens in which they can achieve satisfaction. The analysis is based on primary data collected from one of the union councils of Islamabad. The data is obtained on the Likert Scale Card from citizens of selected councils for analysis in the preview of expectation-confirmation theory which is set to show the satisfaction level of citizens from the local government. The results, numerically, show dissatisfaction, but various attributes are related to these results. Despite dissatisfaction, a positive impact of local government appears so the steps to be taken for improvement in fundamental necessity indicators like health, education, and transport, by applying proper resources through local government setup, especially in rural areas.